At DMV E Bikes, we take pride in being a local company serving the DC, Maryland, and Virginia areas. Our e-bikes are not just built locally; they are crafted with a deep understanding of the unique challenges and needs of our community. By focusing on innovative safety features, luxury enhancements, solar capabilities, and upgradable high-quality components, we ensure that our customers can travel further, faster, and safer. Our local roots enable us to provide personalized service and solutions tailored specifically to the demands of the DMV area. Trust DMV E Bikes to be your partner in navigating and conquering the diverse terrains and urban landscapes of our region.
Frequently Asked Questions
How long does it take to have a custom bike built?
Our custom builds typically take 4 to 8 weeks, depending on the options you choose and the specific components requested. This time frame allows us to ensure every detail meets our high standards for quality and performance. Please feel free to reach out with any specific customizations you’re interested in, and we can provide a more tailored estimate based on your selection.
What is your return policy?
DMV E Bikes Return Policy
At DMV E Bikes, we are committed to your satisfaction and stand behind the quality of our products. Our return and warranty policy ensures that any concerns are handled promptly.
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Full Refund Policy: If your DMV E Bike has less than 20 miles on it, you are eligible for a full refund upon return.
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18-Month Warranty: After 20 miles of use, all DMV E Bikes are covered by an 18-month warranty. During this period, any defects or problems with the bike will be repaired at no additional cost. We are dedicated to making sure that your bike meets our high standards for quality and safety.
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Discounted Repairs for Normal Wear: For items subject to normal wear, such as tires, chains, or brake pads, we offer discounted repair rates to keep your bike running smoothly.
Note: This policy applies to all DMV E Bikes. For further details or questions, please reach out to our customer support team. We are here to support you on every ride.